REPAYMENT - The collection or reimbursement of an amount resulting from the sale of a product/service by LILY CHARME S.R.Lto the Client, by using the services of the card processor agreed by LILY CHARMES.R.Lor by bank transfer, regardless of the delivery method.

VISITOR - Any person who has access to the WEBSITE CONTENT.

1. By accessing and using the Website, you agree to contract electronically with DmLiving.roand agree to these Terms and our Privacy Policy. You agree that these electronic Terms, combined with your act of using the services offered on our website, have the same force and effect as your written signature and comply with the applicable legal provisions
2. You also agree that you will not challenge the validity, enforceability or admissibility of these Terms on the basis that they have been transmitted or authorized in electronic format. In addition, you acknowledge that you have had the opportunity to print this Agreement and have been made aware of all of your rights and obligations as a user of our website.
3. By registering an Order on our website, the Customer agrees to the form of communication (telephone or e-mail) by which the Seller conducts its business operations, as well as the form of communication used by our website.
4. By using the Site/Content/Service, the Visitor, Member or Customer is solely responsible for all activities arising from its use. Also, he/she is responsible for any material, intellectual or electronic damage or any other damage caused to the Site, the Content, the LILY CHARMES.R.L Service or to any third party with whom LILY CHARMES.R.L has entered into contracts, in accordance with the Romanian legislation in force
5. If the Visitor, Member or Client does not agree and/or does not accept this Terms and Conditions Document, he/she will send an e-mail to office@lilycharme.com cu stating the reasons and/or requesting the changes.
6. If the Visitor, Member or Client no longer wishes to receive from LILY CHARME S.R.L newsletters/alerts and/or communications for marketing and advertising/promotional purposes through any communication channel (electronic, telephone, etc) he/she may make the UNSUBSCRIBE request available in any communication via e-mail or by sending a written request to the address and to the personal data protection officeroffice@lilycharme.com
7. If the Client has paid the consideration of all outstanding Contracts towards LILY CHARMES.R.Land revokes its consent expressed in favor of the Document during the course of an Order, LILY CHARMES.R.L will cancel its Order without any further obligation of either party towards the other or without either party being able to claim damages from the other.
8. This Website is intended only for persons who have read and agree to the Terms and Conditions Document and who have not been suspended or removed by LILY CHARMES.R.L, regardless of the reason for suspension or removal

1. Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Website, are the exclusive property of www.www.lilycharme.com, which reserves all rights obtained in this respect directly or indirectly (through licenses of use and/or publication).
2. Except as expressly provided in these Terms, the Visitor, Member or Customer is expressly prohibited from copying, selling, assigning, attributing, renting, reproducing, distributing, modifying, decompiling, reverse engineering, creating derivative works similar to the Website, publicly displaying, publicly performing, commercializing, downloading, storing, transmitting, disclosing, transmitting, disclosing or otherwise exploiting any portion of the Website or any content available on or through the Website without the express prior written consent of LILY CHARME S.R.L.
3. Any Content to which the Visitor, Member or Client has and/or obtains access by any means whatsoever is subject to the Document, unless the Content is accompanied by a specific and valid user agreement between LILY CHARMES.R.Land the Visitor, Member or Client, and without any express or implied warranty or guarantee made by LILY CHARMES.R.L with respect to that Content
4. www.lilycharme.com , in the form of name, trademark, and any scriptural or graphic representation, belongs to LILY CHARME S.R.L
5. No Content transmitted to Visitor, Member or Customer by any means of communication (electronic, telephonic, etc.) or acquired by accessing, visiting and/or viewing it does not constitute a contractual obligation on the part of LILY CHARMES.R.Land/or the LILY CHARMES.R.Lemployee/employee who has brokered the transfer of the Content, if any, to that Content
6. Any use of the Content for any purpose other than as expressly permitted by this Document or the accompanying user agreement, if any, is prohibited.

1. www.lilycharme.com strives to provide complete, accurate and up-to-date content at all times. However, it is not possible to ensure that the website is completely free from human or technological error. Notwithstanding our efforts, our website may contain typographical inaccuracies, errors or omissions, some of which may relate to pricing and availability, and some information may be incomplete or out of date. Therefore, we do not warrant and are not responsible for the accuracy, reliability, completeness or usefulness of the content available on or through our website.

• We have also made every effort to display as accurately as possible the colors, sizes and shapes of the products that appear on our website. However, we cannot guarantee that the computer monitor display for any product will be accurate. The pictures, photographs, images, images, videos and graphics on our website are for illustrative purposes only.

1. Any information used to describe the Goods and/or Services available on the Site (images, descriptions, recommendations, etc.) does not represent a contractual obligation on the part of www.lilycharme.com , and is used solely for presentation purposes.
2. Access to the Service is permitted to any Visitor/Member/Customer who accepts the provisions of the Document.
3. S.R.L LILY CHARME S.R.Lreserves the right to limit the Visitor/Member/Customer's access to the Service and marketing campaigns (not to include him/her in the promotion and loyalty campaign, to allow him/her to order only with prepayment, etc.) and the right to cancel orders already placed in the following cases:

• placement and refusal of an order in the cash on delivery (cash on delivery) system;
• more than 2 orders subsequently canceled by the Customer by using the "Cancel Order" button or notification from the Customer sent in writing to the email address office@lilycharme.com or modification of orders to decrease the order for more than 2 orders by written notice from the Customer to the email addressoffice@lilycharme.com ,
• use of biased language,
• infringement of intellectual property rights etc.
• the access and existence of the Client's Account could in any way harm LILY CHARMES.R.L .

1. LILY CHARMES.R.Lreserves this right except in the permitted cases specified in paragraph< Conditions for Modification of Orders >and whichever of the above criteria is met first. This right may be exercised at any time and there is no need to notify the Customer to this effect.
2. LILY CHARME S.R.L may refuse an order upon prior notice to the Customer, without any obligation between the parties and without either party being able to claim damages, for the following situations:

• The failure/invalidation of the online transaction;
• The Customer's card issuing bank's non-acceptance of the Customer's card/transaction;
• Provision of incomplete or incorrect data by the Customer;
• The Client's activity may cause damage to the websitewww.www.lilycharme.com , to LILY CHARME S.R.LSA and/or its partners;
• The Client uses the Service in a manner inconsistent with normal custom and good faith or exercises his/her rights in order to injure or damage LILY CHARMES.R.Lin an excessive and unreasonable manner, contrary to good faith;
• Customer's consecutive failed deliveries.
• Other justified reasons (e.g. unjustified placing and relinquishment of several orders)

1. LILY CHARME S.R.Lmay publish on the Website information about products, services and/or promotions offered by it or by any other third party with whom LILY CHARMES.R.Lhas concluded contracts or partnership agreements, within a given period and within the limits of available stock
2. Products and/or services purchased through the Service are for the exclusive personal use of the Customer.
3. LILY CHARMES.R.L may limit the ability to purchase products or services available on the Site at any given time to one or more Customers for good reason.

• BILLING AND PAYMENT

1. All prices for products or services presented on the website are expressed in lei (RON).
2. Invoicing of purchased products is made exclusively in RON using the information provided by the Customer in the form provided. LILY CHARMEis not responsible for the correctness of the information provided by the Client for the invoice or for the impossibility to deduct expenses due to incorrect information provided by the Client. The invoice is issued and sent together with the products. For corrections (cancelations, returns), a reversal invoice is issued. All invoices are issued and recorded automatically and included in tax reporting. No corrections are accepted except for those changes to invoices made by legal methods and within legal deadlines.
3. Payment for products and/or services purchased through the service can be made both online by debit card, by bank transfer and on delivery to the courier (cash on delivery).
4. In case of online payments by card, LILY CHARMES.R.Lis/cannot be held responsible for any additional costs incurred by the customer, including but not limited to currency conversion fees applied by the issuing bank of his/her card, in case the currency of issue of the card differs from RON. The responsibility for this action lies solely with the customer
5. Payment in cash or through the POS system (payment directly to the agent by card) is a method of delayed payment of the Products, with the risk for LILY CHARME S.R.L of withdrawal of the Client from the Contract. Therefore, this option is only available for orders of 200 RON or less. When placing the order, the Customer is informed and expressly accepts the selected/available payment method
6. LILY CHARMES.R.L reserves all rights to apply or not this option according to internal criteria
7. LILY CHARME S.R.LCANNOT be obliged to offer the option of Payment of the order in cash on delivery (courier) to customers with a proven history of refusing/cancelling orders or who by their activity contrary to normal custom and good faith may in any way cause damage to thewww.lilycharme.com website, to LILY CHARME S.R.L SA and/or its partners.
8. In the images of products and/or services, LILY CHARMES.R.Lreserves the right to use other products (accessories, etc.) which may not be included in the cost of the products concerned and therefore will not be delivered with the purchase of the products. In this case, it shall be expressly stated in the description of the products which good is for sale and shall also be marked in the picture

1. Morrow orders must be placed, confirmed and validated by LILY CHARMES.R.L at least 48 hours before the shipment date
2. The price displayed on the website at the time of order will not change and is firm. The price includes VAT, no more orders can be placed for an offer that has expired. LILY CHARME can change prices, offers, quantities at any time according to internal criteria (geographical location, stock availability, etc.) while respecting orders/contracts already placed.
3. By finalizing the order, the Customer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the order, referred to herein as the order issued.
4. The distance contract is considered concluded by LILY CHARME S.R.L in Romania, when the order placed by the Client is electronically confirmed and subsequently validated by LILY CHARME S.R.L .
5. Before validating the Client's order and before dispatching the Products, LILY CHARME S.R.L has the right to contact the Client, by any means available/agreed by LILY CHARME S.R.L(by telephone or e-mail), in order to obtain the Client's personal confirmation of his/her identification and delivery data. Customers accept that LILY CHARMES.R.L cannot be forced to validate/deliver products to persons who have not confirmed delivery and identification data
6. Visitor/Customer/Member may place telephone orders which will subsequently be confirmed AND validated in writing by LILY CHARMES.R.L and the Customer.

1. LILY CHARME S.R.Lshall not be liable for damages of any kind that the Buyer or any third party may suffer as a result of the Visitor, Member or Customer's performance of any of its obligations under the Order and for damages arising from the use of the Goods and Services after delivery.
2. By creating and using the Visitor, the Member or the Customer assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through his/her Account
3. By creating the Account and/or using the Content and/or placing Orders, the Visitor, Member or Customer expressly and unequivocally accepts the Terms and Conditions of the Website in the latest updated version that is communicated on the Website, existing at the date of creation of the Account and/or use of the Content and/or the date of placing the Order.
4. LILY CHARMES.R.L will unilaterally terminate and automatically cancel the order placed by the Client, even without prior notice to the Client, without any further obligation of either party to the other or without either party being able to claim damages from the other in the following cases:

• The Customer's card-issuing bank's non-acceptance of the transaction in the case of online payment;
• Invalidation of the transaction by the card processor approved by LILY CHARME S.R.L , in case of online payment;
• The information provided by the Client regarding delivery (address, contact details) on the website is incomplete or incorrect;
• The Client's activity on the website may and/or may cause damage of any kind on the part of LILY CHARME S.R.L and/or its partners;
• Making more than two consecutive failed deliveries;
• For other objective reasons.

1. If the Client cancels an order with payment made in advance, by confirmed bank transfer or by online card payment solution and where the Client's card issuing bank has authorized the bank transaction, the amount will be refunded by LILY CHARME S.R.L within 14 days from the date on which LILY CHARME S.R.L has become aware of this fact
2. In the event of resolution or, as the case may be, termination of the contract due to LILY CHARME S.R.L fault, if the Client has made the payment in advance, by confirmed bank transfer or by online card payment solution and where the bank issuing the Client's card has authorized the bank transaction, this amount will be refunded by LILY CHARME S.R.L within a maximum of 7 days from the moment of termination of the contract.
4. If some products ordered by the Client through a prepaid order (by confirmed bank transfer or online card payment solution) are temporarily out of stock for reasons beyond LILY CHARMES.R.LS.R.L control, LILY CHARME S.R.L will inform the Client of this fact as soon as it becomes aware of the unavailability and will offer the following options:

• reimbursement of the sums paid in advance within a maximum of 7 days of notifying the client.
• delivery of the order as soon as the products become available with prior notification and confirmation to the customer;

1. For orders paid by credit card, the amount will be returned to the same card used for the transaction.

1. An order placed may be modified only in the following situations and only at the Customer's request:

• Customer shall request this in writing by sending an e-mail to office@lilycharme.com clearly stating the request and the order number;
• Customer withdraws or decreases the quantity of a product and notifies LILY CHARMES.R.Lat least 96 hours prior to shipment of the order;
• Increasing the quantity of an already existing product in an order a minimum of 48 hours prior to shipment of the order;
• Changing the delivery address at least 24 hours before the order is dispatched;
• Changing the method of payment at least 24 hours before the order is dispatched;
• Change Invoice data at least 24 hours before the order is shipped.

1. For invoices already issued, no changes can be made regarding the legal/physical person (replacement with a new person), only corrections (name/name, contact details, etc.)
2. Orders cannot be modified, if the Client opts for online payment or by bank transfer of the amount of the order, except with prior confirmation from LILY CHARMES.R.L
3. If a Client modifies his/her personal data, using the forms available on the website, all orders in progress existing at that time keep the data defined/accepted by the Client before the moment of the modification, taking into account, for delivery and contact, the new data modified accordingly.
4. An order placed can be canceled prior to shipment via the "Cancel Order" button in the Customer Account or by requesting the Customer in writing by sending an e-mail to office@lilycharme.com office@lilycharme.com , clearly stating the cancellation and the order number at least 48 hours before the shipment date.
5. On any order placed, the customer is obliged to verify and accept the contractual framework.